Field Tasks
Built from real client engagements and refined through extensive field experience, this comprehensive troubleshooting compendium represents my daily toolkit as a field technician, reflecting my systematic approach to technical problem resolution while showcasing the practical expertise and problem-solving methodologies that serve as a testament to my field-tested capabilities in enterprise IT support.
- What is a Network? View Detail
- Validating IP Connectivity View Detail
- Layer 1 Troubleshooting View Detail
- PC Troubleshooting View Detail
- Using the Task Manager View Detail
- Using the Command Line (CLI) View Detail
- Using PuTTY View Detail
- Using a Lineman Handset View Detail
- Working with IP Addresses View Detail
- Perform Speed and Latency Tests View Detail
- Wireless Survey View Detail
Working with IP Addresses
OBJECTIVE: Confirm modem circuit is live, statically assign IP, and verify passthrough and connectivity.
Manually Assign Static IP
Validate Static IP Passthrough & Reachability
View Routing Info & Detect Gateway Hops (Routing Issues)
Perform Speed and Latency Tests
OBJECTIVE: To measure the performance and responsiveness of a network connection by testing download/upload speeds and latency (ping time), in order to assess whether the network meets required service levels and to identify potential bandwidth or routing issues.
Run a Speed Test
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Common Issues and Suggested Actions
APIPA feature EnabledCheck DHCP, Assign Static IP, or WiFi HandshakeWi-Fi connected, but no InternetPing Gateway IP, check DNS settings, or reset router.Slow SpeedsPerform a speed test, check for interference, or reset the modem.DNS Fails, but Ping SucceedsSet DNS to 8.8.8.8
Test Network Latency
Wireless Survey
OBJECTIVE: to perform a comprehensive wireless survey to assess coverage, signal strength, and interference, using Wi-Fi survey planning tools to visualize, analyze, and design a reliable network. This process involves planning, analysis, heat mapping, signal testing, interference detection, troubleshooting, and coverage optimization to ensure optimal wireless performance and identify areas for improvement.
Pre-Survey Considerations
Data Collection
- Cabling View Detail
- Boom & Scissor Lift Troubleshooting View Detail
- T568B Field Sheet View Detail